Q: How long does it take to process and ship my order?
A: Handmade items take 1-2 business days to craft with love! Shipping takes 3-7 days (metros) or 5-10 days (non-metros). You’ll receive a tracking link via SMS/WhatsApp.

Q: Do you offer express shipping?
A: Yes! WhatsApp us at +91 89206 12306 for urgent orders (extra charges apply).

Q: What are your shipping charges?
A: Enjoy free shipping on orders above ₹1500. Flat ₹50 fee for smaller orders.

Q: What if my item arrives damaged?
A: We’re so sorry! Email us photos within 48 hours at thecutesypatootsiestore@gmail.com, and we’ll replace it for free.

Q: Can I exchange my bouquet for a different color/style?
A: Due to the handmade nature of our products, we only accept exchanges for:

• Unopened accessories (e.g., Crochet Keychains).

• Incorrect items sent by us (we’ll cover return shipping!).

Q: Are crochet bouquets returnable if I change my mind?
A: Since each piece is custom-made, we don’t accept returns for change of mind. But we’d love to help you find another use for it—try gifting it forward! 

Q: What payment methods do you accept?
A: We accept UPI, credit/debit cards, Net Banking, and PayPal. All payments are secure via Razorpay.

Q: Can I use multiple discount codes?
A: Only one code per order, but follow us on Instagram @thecutesypatootsiestore for exclusive flash sales!

Q: How do I clean my crochet bouquet?
A: Gently dust with a soft brush or use a hairdryer on cool mode. Avoid water!

Q: Will the colors fade over time?
A: We use high-quality, colorfast yarn—just keep your bouquet away from direct sunlight to maintain vibrancy.

Q: Do you accept bulk orders for weddings/events?
A: Absolutely! Email us at least 3 weeks in advance for custom quotes (e.g., matching Blankie Yarn Bouquets for bridesmaids).

Q: Can I personalize a bouquet with a name or date?
A: Yes! Add a Polaroid or handwritten note during checkout (select “Add Personalization”).

Q: How do I reach your customer care?
A: We’re here 10 AM–7 PM (IST) via:

• WhatsApp: +91 89206 12306

• Email: thecutesypatootsiestore@gmail.com

• Instagram DMs: @thecutesypatootsiestore

Drop us a message—we reply within 4 hours!