1. Damaged/Defective Items

• Report within 48 hours of delivery with photos/videos.

• We’ll replace it free of charge or issue a refund.

2. Change of Mind?

• Crochet items are made-to-order, so exchanges are only accepted for:

  • Unopened accessories (e.g., Crochet Keychains).

  • Incorrect size (e.g., Blankie Yarn Bouquet color swap).

• Customer pays return shipping.

3. Non-Returnable Items

• Personalized gifts (Polaroids, handwritten notes).

• Sale/discounted items.

4. Refund Timeline

• 5-7 business days post-approval.